Description
The Service Master course offers a structured, in-depth examination of the foundational master data necessary for efficient service management within the Vehicle Sales and Service (VSS) system.
This course is designed for professionals who need to understand how labor, parts, and service packages are configured and maintained to support consistent, high-quality service processes.
Through real-world examples and system demonstrations, learners will gain hands-on knowledge of how these elements interact and contribute to streamlined service operations.
Objectives
By the end of this course, learners will be able to:
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Understand the purpose and structure of labor values and how they are applied in service orders.
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Create, configure, and manage service packages, including variants and package types.
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Maintain and utilize parts master data effectively in the VSS system.
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Differentiate between various package types (price, chain, parts) and their appropriate use cases.
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Apply customization options to align master data with specific OEM or dealership needs.
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Interpret and manage service data statuses, ensuring accurate and validated information throughout service processes.
This course lays the groundwork for mastering VSS service operations and is a key component of the learning path toward VSS certification.
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