Description
This course provides a comprehensive introduction to key processes in Vehicle Sales and Service (VSS), focusing on real-world scenarios and system navigation.
You will learn how to manage service quotations and service orders, configure and execute multi-level discount approvals. The course also covers essential customization options, including configuring discount workflows and optimizing order search functions.
By the end of the course, you’ll have the knowledge and practical skills needed to efficiently operate and adapt the VSS system to meet business requirements.
Objectives
By the end of this course, you will be able to:
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Understand how to create, process, and manage service quotations and convert them into service orders.
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Configure key elements of service orders, including order types, item categories, order layout, order control, and statuses.
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Apply pricing-related settings such as pricing reference materials, fast entry schemas, and internal order account assignment.
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Execute process steps for discount approval and configure the system rules that govern authorization and conditions.
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Analyze service order costs, settlements, and profit center assignments to ensure accurate financial and operational reporting.
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