Description
After completing this course, you will be able to manage service contracts confidently throughout their lifecycle. You will learn how to create contracts using standard processes and structure contracts for complex scenarios using contract splits.
This course equips you with the skills to process service orders linked to contracts, monitor contract performance, and understand how financial postings are handled through service execution and back-office processing.
You will gain a clear understanding of how service contracts support operational efficiency, billing accuracy, and cost transparency in a dealer environment.
Objectives
After completing this course, you will be able to:
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Create service contracts with billing plans and item details.
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Process service orders using contract data, including goods movement and time confirmation.
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Execute contract splits and manage service order status progression effectively.
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Understand how FI and CO postings are triggered during back-office processing.
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