Description
This course provides a comprehensive look into advanced operational functionalities within Vehicle Sales and Service (VSS).
It covers critical topics that help dealerships manage profitability, compliance, and efficiency—ranging from parts procurement and pricing controls to credit and payment management.
Learners will also explore upselling strategies and automation tools that enhance customer satisfaction and maximize business opportunities.
By the end of this course, you’ll have a thorough understanding of how these processes work together to support smooth, profitable, and customer-focused operations in VSS.
Objectives
This course equips learners with the knowledge and skills to efficiently manage service operations and maximize revenue within VSS:
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Manage parts procurement, storage locations, and material groups effectively.
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Apply and configure minimum margin rules for labor and parts pricing compliance.
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Process Customer Advance Payments (CAP) accurately and manage service order application.
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Monitor and control customer credit, including limits and credit checks.
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Identify and configure upsell and cross-sell opportunities to increase service revenue
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