Order Preparation - Delta

Content
3 modules
Difficulty
Intermediate
Rating
Course length
2 hours
Instructor
Sarah Instructor
Released
16 Oct 2025

Description

This course covers key components of the Order Preparation process: the Mobile Service Advisor (MSA) and the Dispatch Monitor.

You will learn how to handle service appointments on-site, monitor job progress in real time, and ensure that tasks are properly coordinated.

By the end of this course, you will have a solid understanding of how to streamline operations and maintain workflow efficiency throughout the preparation phase.

Objectives

By the end of this course, you will be able to:

  • Understand the core functions of the Mobile Service Advisor app for vehicle reception and service order handling.

  • Use the Dispatch Monitor to assign work, adjust priorities, and manage service orders efficiently.

  • Explore and apply customization options across all applications to tailor workflows to your operational needs.

  • Enhance workshop efficiency through optimized task allocation and streamlined digital processes.

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Order Preparation - Delta
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