Description
This delta course explores advanced service order management features in VSS 6.0, emphasizing the enhancements and new capabilities available compared to DBM.
Learners will gain hands-on experience with managing complex service orders and leveraging the Task Center to monitor order progress, execute actions, manage priorities, and maintain effective communication with customers.
Through demonstrations and real-world use cases, you’ll learn how to use these tools to improve transparency, streamline back-office operations, and enhance overall service efficiency.
By the end of the course, you’ll be able to confidently manage advanced service processes and utilize the Task Center to optimize daily service operations.
Objectives
By the end of this course, learners will be able to:
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Identify and explain the enhanced service order management capabilities in VSS 6.0 compared to DBM.
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Use the Task Center to monitor service orders, manage priorities, and execute key back-office actions.
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Apply best practices to improve communication and coordination across service teams using VSS 6.0 tools.
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Optimize service operations by effectively managing complex service orders and leveraging system insights for efficiency.
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