Additional Service Topics - Delta

Content
3 modules
Difficulty
Intermediate
Rating
Course length
1 hour
Instructor
Eugenia Sanchez
Released
17 Nov 2025

Description

This delta course focuses on Dashboards and Reports in VSS 6.0, highlighting enhanced reporting and visualization features compared to DBM.

Learners will explore how to monitor operational performance, analyze KPIs, and use data-driven insights to support service management decisions.

Objectives

By the end of this course, learners will be able to:

  • Identify key differences in dashboard and reporting capabilities between DBM and VSS 6.0.

  • Navigate and customize dashboards to monitor service operations effectively.

  • Generate, interpret, and analyze reports to support data-driven decision-making.

  • Apply best practices for tracking KPIs and operational performance in VSS 6.0.

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Additional Service Topics - Delta
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