Additional Cross Topics - Delta

Content
3 modules
Difficulty
Intermediate
Rating
Course length
5 hours
Instructor
Eugenia Sanchez
Released
17 Nov 2025

Description

This delta course focuses on key advanced operational functionalities in VSS 6.0, highlighting enhancements compared to DBM.

Learners will explore topics such as parts procurement, credit & payment management and how to monitor upsell opportunities,  gaining insights into how these processes support efficient and profitable service operations.

Objectives

By the end of this course, learners will be able to:

  • Identify key differences in advanced operational functionalities between DBM and VSS 6.0.

  • Manage parts procurement, pricing controls, and credit/payment processes effectively.

  • Apply best practices to optimize operational efficiency and support profitable service operations.

  • Understand how core operational processes integrate to maintain smooth, customer-focused service management.

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