Description
This course provides an in-depth understanding of key service management functionalities, focusing on Notifications, dashboards and reports, and Cost Settlement.
You will learn how to create and manage service notifications, track and assign tasks, and understand their integration within the overall service process.
The course also explores how to use dashboards and reports to monitor operational performance, analyze KPIs, and make data-driven decisions. In addition, you will gain insight into the Cost Settlement process, which ensures accurate financial reconciliation between service orders, contracts, and internal accounts.
By the end of this course, you will know how to effectively manage service operations from issue tracking to performance analysis and cost control within the VSS ecosystem.
Objectives
By the end of this course, learners will be able to:
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Create, manage, and track service notifications from vehicle or customer records to ensure efficient issue resolution.
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Assign, process, and complete notification tasks to coordinate communication between service teams.
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Navigate VSS dashboards and reports to analyze service performance, monitor KPIs, and identify process improvement opportunities.
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Interpret and utilize reporting data to make informed operational and managerial decisions.
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Explain the Cost Settlement process and its role in linking service orders and contracts to internal cost allocation and financial tracking.
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